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Ezeego One

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1.5

Summary

Ezeego One
Pandit Z@panditz
Nov 02, 2007 05:02 PM, 2452 Views
Fantastic

I booked 2 tickets from Mumbai to Varanasi in Jetlite using ICICI bank Card to avail cashback offer. While comaparing the price, it was showing me cash back on my credit card so I was clear on how much I will be getting back. I did compare price on other places, ezeego1 price was equivalent to other sites i.e. cash back was real.


Ticket booking was smooth. Got cash back credited with-in 10 days in my credit card account.Booking ticket online is not always great experience because if you get into some issue, most of the sites don’t have good customer call service. I think I was lucky as well to get everything done smoothly.


There call center number doesn’t work, I got recorded message that everyone is busy, please send an email. I sent email but never got any response. My query was to know if it was paper ticket or eticket. Finally I called up airline and found out that it was eticket.

(1)
Dear Mr. Pandit,We thank you for choosing Ezeego1 for your travel requirements. Yourinvolvement in our business is integral to our success. While we consider itour privilege to have you as one of our esteemed patrons, your feedback isessential in enabling us to provide service par excellence consistently.We understand that your inability tocommunicate with us in the situation would have caused you a lot ofinconvenience and frustration. We acknowledge that initially there wereinstances of customers not being able to access our phone lines on account ofthe extremely high volume of calls that were being received. The same was thecase with email back log. However, we have more than doubled our team and suchcomplaints are a thing of the past now.With respect to your query regarding thetype of tickets, please be informedm; the required detail is mentioned on our sitebelow each flight display.Do let us know if there are any issues pending resolution with us.Kind RegardsPallavi Garud.  
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