We have been availing Hire Driver from your EziDrive for last 6 months. But it seems, they focus seems to have change from Customer to Drivers.
I feels, in order to distribute Customer Requests among fleet of drivers, they are not allocating one driver to a customer. But with this strategy, they are putting customer at inconvenience which is against the core purpose of having a Hire Driver service.
Request you to maintain focus on Customer Service instead of your Drivers.