We bought a laptop Sony for 24 thou from ezone Hebbal the sales girl was very amiable and pleasant and so I ended up taking my mom there for a 2nd purchase of a Compaq laptop for 34 thou and an LG ac for 25 thousand.
My mom had gone around to competing shows and felt ezone prize of ac was less than other shows. The sales person told us installation was from "company" and would be within 48 hrs + charge of 1200rs. What ensued was a truly harrowing experience for us:
Installation people did not turn up for 48 hrs
Ezone staff failed to tell timing when they would come-very vague in answers- oh did they not come etc
3.stabilizer was not delivered when ac was delivered and we had to repeatedly call them to send
4.installation people come after repeated calls at time of their choice
The team says electrical work to be done by us- this was not told at time of buying ac- the salesperson had told everything will be taken care of by company!
They go away without installing
7.we arrange our electrician but repeated calls to ezone fails to elicit response and they dont send the installation team
- We are mislead by ezone that LG is doing the installation-later I come to realise installation is by some people working for ezone!
9.finally today after > 1 week from date of purchase after daily calling them the team comes
10- they charge 900 for L angle--competitors charge some 650-750
11-they discover after some drilling that some beam is there and we have to pay them 600 more- when I refuse saying no mention of this charge earlier he threatens to go away and leave all work half done- wall broken etc
12 extra 3 pin for which we again have to dish out 82 rs
- Finally refusing to give bill- and relenting only after we threaten not to pay him!
14- all in all a harrowing experience - they took extra in the form of installation!, did not deliver on time, very poor service, poor timing
15 We vow never to buy from ezone again.