Faber has thousand of satisfied customtakeouters in India and aboard. Glass cooktop need careful uses by the customtakeouters.customtakeouter like me are using the glass cooktop for last 4 years without any trouble. Whenever I need service I use to give call to Toll Free No. 1800 209 3484 and tech from service center attend the call. The glass used in cook top is toughfen glass and generallry not break for impact. But if you hit at the corner
Side it may break into small pieces with round edges.
For any help required from Faber you can call to All India Toll Free No. 1800 209 3484 with your name, address & contact no. Also you can mail to Faber at customtakeoutercare@faberspa.com with you all details for necessary help.