I am using 3 burner cook top from FABER along with Chimney for the past 14 months.Today morning while the gas is on and a cooker on one burner and milk on other burner cook top blasts tremendously with a horrible sound. Cooktop has broken into pieces around the kitchen the blast was so horrible and we were all shocked!!
At 12 noon, technician visited and the dealer called. According to him the problem could be manufacturing defect where there could have been some scratches or hairline problems in the cooktop which got widened and blasted. But from our side nothing has done on the cooktop other than keeping the cooking vessel keeping on the burner.The dealer is asking Rs.3000/- for replacement. I am not ready to pay any money as it is clearly a manufacturing defect.
I am thinking of moving to consumer court. Is there any options available . I want to discuss any options or possibilities and want to know why it happened and what remedy Faber is taking for such issues not happen in future...