Faber Chimney catches fire - rude and pathetic customer service Last month during an Indian style cooking, our Faber baffle filter chimney caught fire.
A major disaster was averted due to the alcrity of the guards in our residential society who used the fire extinguishers to extinguish the fire which also caused serious damage to other areas in the kitchen.
When we contacted Faber, we got a terse reply that this is not possible and it was our fault and negligence. We informed them that the installation was done by their staff and was supposed to be appropriate.
We also informed them that the Chimney was cleaned at regular intervals as per the instruction given to us during the installation. They did not respond to our request for a visit to our house by their staff and rectification measures.
Anyways the Chimney is now completely burnt and is not usable - in fact we have now decided that we will not buy Faber Chimney since this is extremely dangerous for a house. My advise to all of you is to consider your purchase of this Chimney since this has a potential to cause fire in your houses.