Overall the product is good. It looks elegant and has good suction capacity. At the time of installation the guy who visited us was well trained. For professionals and especially in homes where there are two working people, it’s difficult to coordinate with people to get something fixed at home. But thankfully there was no such issue with Faber. I did not have follow up with them. I did a thorough reading on the kind of reviews and the type of chimney I should buy for my kitchen. So I chose their 3D chimney with 3 way suction that sucks the kitchen smoke faster than any other chimney brand due to their three way filter and three motor.