My booking reference number with Fabhotel is 6UZ79D at Mahadev cottage Manali, for 3 rooms details as below
Check-in: 26 Dec 2022, 12:00 PM onwards
Check-out: 28 Dec 2022, 11:00 AM or before
Breakfast included: Yes
Amenities included: Parking, Restaurant, In-House Kitchen, etc.
On 26th DEC I reached hotel with small kids, the hotel person said there is no booking and they also said, they don’t know FabHotels. I made this booking 3 months ahead, so that there should not be any problem. I made number of calls in FabHotels call center number, and every-time they have confirmed my bookings for 3 rooms.
I have called from Mahadev Cottage to Febhotel call center and wait for 10 mins over the call hold. Finally the call center guy reply “ Sorry Sir, there is no room available and we are processing your refund” and complete the call. The hotel was far away from Manali Mall, I have to Rs 2000 extra to the cab to find another hotel. I faced lot of trouble, all hotels are Manali booked in DEC. So have to pay a premium price for my stay at other hotel in Manali whereas my Fabhotel Mahadev Cottage was booked 3 months back.
The story does not end here, I have followed up by email 4 to 5 times for my refund, and every time they said, we are initiating the payment, today is 3rd Jan and there is no refund in my account. I have booked many hotels from other websites, but never had this worst situation.