I have received an unopend bottle of Fanta with a foreign body floating inside from a hotel in chennai. I have the bill for the same as a proof of purchase and a written letter from the General Manager of the Hotel confirming the same.
Upon writting to Coca Cola India Ltd, through INTERNATIONAL CONSUMER RIGHTS PROTECTION COUNCIL, the manufacturer denied the matter.
I have written to Coca Cola CEO Mr Atul Singh, but no response for which I have several correspondence to prove that the manufacturer is neglecting customer concerns and violating product quality standards.
I have written to CORE and even sought CSE opinion. but till date Coca Cola is not bothered about my complaint nor responsive.
I have the valid proofs to confirm Coca Cola guilty. But no support from any agencies including TV /Press as they are benificary from the soft drink manufactures.
The President & Chief Executive Officer
COCA COLA INDIA INC.
Enkay Towers
Udyog Vihar V,
Gurgaon, Haryana 122016.
Kind Attn: Shri Atul Singh’
I would like to draw your kind attention on a complaint filed by the undersigned against Coca Cola product for which I have not received any reply or action from your organization.
I have approached International Consumer Rights Protection Council and even to its notice no action/reply made by Coca Cola.
Therefore prior filing case against COCA COLA in Consumer Court or if required higher judicial authority, I want you to look in to the matter. Since the matter is absolutely neglected by your organization, I will be prompted to go to press with the bottle I have to establish Coca Cola negligence and negative attitude towards your customer.
Please find enclosed copy of correspondences for your reference.