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FashionAndYou

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Summary

FashionAndYou
Gurpreetk @GKaur18
Apr 27, 2012 10:40 AM, 2528 Views
(Updated Aug 21, 2012)
FNY - Disappointment on the face of this planet

My mistake that now I thought that they would hv improvised. this time my order  ( 2250893) cancelled by them without information to me. order was to be shipped on same day but after 5 days, without information, they cancel it stating that its Out of stock.


To start with. I made the mistake of placing an order(order no 1761468) for apparels. the sizes mentioned on the website seemed apparently correct but when I received the product after 10days, the sizes were not fitting appropriate. I wish to return the product and the cust care team claims that the product which is to be returned, I hv to bear the charges  of return and also they would not refund the money to me, but give me store credits. wht the hell is this. this means that my money stays with them and I wud hv to forcefully go back to this website to purchase again till I exhaust my credit points. CRAZINESS. in this world of competition, these people expect that customers shud suffer and all policies executed by this company shud only benefit them. I would never recommed any1 to shop frm here. coz u shop here then u are stuck with all wrong products or maybe even defective products(which I hv read in some other reviews) and you may still not get your money back. instead spend more to return the product. NIce way of taking cutsomer’s money and using it for their own benefit.


Also, never trust the quality of the material(esp in apparels) as mentioned by them in the content of the product- thts also deceiving or maybe not complete.

(8)
Dear Gurpreet,We would like to inform you that If the return is due to a size issue from customer's end (applicable for apparel and footwear only), it is the member’s responsibility to pay for return shipping. On our part we will give you a store credit. If the return is due to an error from our end (incorrect item sent, damaged/defective product/wrong size sent), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 150/kg. The size ordered by you against order number is 1761468 is size XXL and size received as confirmed by you is XXL only, in such cases we proceed with store credits to rRajeev_Vermactive customer’s account after validating the return. To know more about our Return policy click on the following link : http://newms.fashionandyou.com/return.html We truly appreciate your relationship with us and hope you will give us a chance to serve you again. We promise you the highest quality standards and cutting edge service in future.In case you have any further queries regarding this matter please feel free to contact us on 0120-6739999 or get in touch with us via email (helpt@fashionandyou.com) , Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_227698805184) or our Twitter ID (@helpfny).
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