Case:304125
I browsed this website few weeks back, the website looked attractive, so I became a member as soon as I went through the products. I purchased a few stuffs and chose net banking as my mode of payment, the website mentioned that delivery will be done within 3-4 weeks, whereas orders I placed after few more days, the status is changed as dispatched & the previous order has not been dispatched yet.
Other major issue with this website is that they’ve mentioned the option of payment through net banking but that doesn’t function efficiently. I had to choose this option since my pin code doesn’t have cash on delivery option. I’d placed three orders which comes around more than Rs.1000. As soon as the whole payment process finished, a page appeared saying payment error no other explanation, I checked my account the amount was transferred, I checked the order history of my F&Y A/c the order’s status was CANCELLED.
I communicated through the mentioned contact details. I was told by one of their employees that this is not the only issue that they have come accrossed, and still the website is operational without rectifying the problem with its functioning. And the reply I received was "that you should check with your bank for this in case we have received any payment from your side it’ll be refunded within 48 hrs.", which has exceeded to more than 70 hrs. now and the result is, that my amount has not be refunded yet.
My advise to this website is if you cannot provide certain services then do not mention it in your website and put your website as under construction until you rectify the problems faced by the consumers through your website.
My advise to consumers. STAY AWAY FROM THIS WEBSITE IF YOU VALUE YOUR HARD EARNED MONEY!