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FashionAndYou

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FashionAndYou
Shruti Kohli@shrutikhl
Oct 09, 2012 03:02 PM, 1639 Views
Fashion & You needs to upgrade

I like shopping from Fashion & you but there a few things that I dont like about them. I dont like their return policy in which they will take back the returned goods but will give you your money in the form of store credits. When you use your store credits for shopping & your payable amount is below Rs 750 then you will have to shell out extra shipping charges.


Secondly, they should lower their minimum free shipping amount too. Thirdly, they have the most pathetic filters which dont work at times. Fourthly, the website takes ample time to download & lastly they just provide maximum 2 pictures of a product. They should include more pictures which are clicked from every angle which helps one to decide better. Also, in the long run they can start with something like a try & buy option & get a customer feedback form filled after each order.


These are just a few areas where it needs to improve. As a regular buyer these are the difficulties faced by me and my friends, so hope this review will be taken in a positive spirit by Fashion & You.

(0)
Dear shrutikhl,We acknowledge your concern and apologize whole heartedly for the unpleasant experience you had in the past. Keeping your feedback in mind, we have made some major changes. We understand that a simple apology might not be enough to compensate your experience with us. It’s only an improved & better experience that might make you forget & forgive the past ones. We would request you to visit our site & check out our New & Improved Services. We have started afresh with better quality products, Experienced & Polite Customer Care Reps, New & Efficient Shipping Partners and a Brand New team all together. We hope you will have a hassle free experience in the future. For us, making Customers is, any day, more valuable than making Sales.Regards,Team FashionAndYou
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