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FashionAndYou

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FashionAndYou
radha @radhad23
Apr 12, 2011 08:59 PM, 2215 Views
Delay in delivery

One of friends suggested to me fashion and you for online purchase. I regularly buy from ebay, homeshop, infibeam etc., They are all very prompt in their service and I have hardly experienced any delay in delivery of the  items ordered by me.


I placed two orders first which were promptly delivered with 3-4 days. Being contended by their promptness, I placed order for two  items. For the first order, I got a message confirming the order and an email has also sent to me.


After two days, I placed an order I never got a message nor a mail. Since my account was debited, I sent a mail to them there was no response & a reminder was sent. No response. So the next day, I called them, they confirmed that payment was received and their technical dept will give me a call.


I was also informed that the items have to procured from the manufacturer and it will take at least 3-4 weeks for delivery. As promised, no body called and but after 2 days they have sent me a mail for confirming the order. I hope they will deliver the orders as promised.

(3)
Dear radhad23's,Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint we were unable to identify the issue. Please help us with the order number on email (help@fashionandyou.com) so that we can identify and resolve your issue as soon as possible.Thanks and Regards,Team Fashionandyou
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