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FashionAndYou

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Summary

FashionAndYou
vallaree @vallaree
Apr 30, 2011 06:36 PM, 2278 Views
(Updated May 09, 2011)
Clever robbers, insensitive with customers!

I ordered 4 months back and got it delivered in a month(or more)


The quality was cheaper as stated by many members. The material of the dress was cheap, the fitting was worst and the zips attached were pathetic! They were not ready to get back the product., but finally agreed.


They were not ready to give my money ack, but said will give u credits. They agreed to give store credits by deducting shipping charges for my product and additionally for the return shipping!


After a lot discussion, they agreed to give me full storoe credits! But its not the last thing...for last 3 months I am waiting for the store credits... I tried calling them 3-4 times...total mails at my record are 13! Still I am waiting.


Attached snap is of long conversations after they agreed to give store credits! Hope this will tell U how insensitive the are!!!!


They are pathetic in service, but clever enough to manage good words.


They create fake profiles and write good reviews on mouthshut.


They block the facebook user who posts his dissatisfaction on the wall, instead of resolving queries!


No wonder there is a hate club for Fashion and U on facebook!


I am dam sure that there will be couple of positive reviews in this...just check when the member is created on mouthshut, he/she will be new one with a single review(or they can even maanage to have multiple reviews by adding some movie reviews!)

(3)
Dear Vallaree,We acknowledge your concern and apologize whole heartedly for the unpleasant experience you had in the past. Keeping your feedback in mind, we have made some major changes. We understand that a simple apology might not be enough to compensate your experience with us. It’s only an improved & better experience that might make you forget & forgive the past ones. We would request you to visit our site & check out our New & Improved Services. We have started afresh with better quality products, Experienced & Polite Customer Care Reps, New & Efficient Shipping Partners and a Brand New team all together. We hope you will have a hassle free experience in the future. For us, making Customers is, any day, more valuable than making Sales.Regards,Team FashionAndYou
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