Your review is Submitted Successfully. ×

FashionAndYou

0 Followers
1.6

Summary

FashionAndYou
Oct 17, 2012 01:53 PM, 1475 Views
Worst on line experience

As per me fashion and you is the worst on line portal and pathetic in their services , I have placed 2 orders with them , one with 2352758 CC and other 2359403 COD . Order delivery time was  3 weeks , I dint got my order in 3 weeks I regularly spoke to their supervisor , no one was able to resolve my query and asked  me for 2 days time and no one has ever called back ,  amit , ashish and damit ... Amit even ensured me to me to get me express delivery  of my COD order as I wanted to gift it .. but No response.


In the end I received my one product out of 2352758 , for which I initiated the return the very next day  ... Its been 22 days the return has not been initiated till date and the excuse for intial 10 days was that their  systems are nt working. I twice received called from fashion and you to check pick up for my product .


In the end I had to cancel my rest of the order 2359403  and partial order 2352758 , and post cancellation I was suppose get my money back of cancelled order in my ccand its over a week and still  amount has been reversed. THEY ARE PATHETIC and Specially their Supervisor and have absolutely no idea about any thing ..Pls dnT buy anything

(0)
Dear Salonee,We regret the inconvenience caused.This is to inform you, Credit Card refund of INR 699/- against order number 2352758 was processed on 16th Oct from our end. For order number 2359403, as confirmed by you pick-up has been done on 18th Oct from our end. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. We truly appreciate your relationship with us and hope you will give us a chance to serve you again. We promise you the highest quality standards and cutting edge service in future. In case you have any further queries regarding this matter please feel free to contact us on 0120-6739999 or get in touch with us via email (support@fashionandyou.com) , Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_227698805184) or our Twitter ID (@helpfny). Warm regards,Team fashionandyou.com
Please fill in a comment to justify your rating for this review.
Post
Question & Answer