Following is the chat conversation with fedex. There is no communication withing 24 hours after lodging complaint.
You have been connected to Dipika.
DIPTIMAN ROY: Hi,
DIPTIMAN ROY: AWB no- 802769436248 is showing as delivered yesterday. But it is not delivered .
How the status is updated?
Dipika : Hello DIPTIMAN. thanks for visiting FedEx.com, I am researching your question now...
Dipika : We have initiated a communication for the same
DIPTIMAN ROY: So, will it be delivered to my home address?
Dipika : We need to check with the team where they have delivered the package
Dipika : as the system is showing delivered
DIPTIMAN ROY: Just few minutes ago, I got a call from your authorised agent and he told me they cannot deliver to my residence, instead I have to come 20 KM to some other city to take the delivery..WHAT is this? If FEDEX is not able to deliver @712612, why FEDEX had taken the article ?
DIPTIMAN ROY: see this is one type of cheating and blackmailing.
Dipika : Sorry for the inconvenience caused to you
Dipika : We need to check with the team regarding the delivery
DIPTIMAN ROY: so, when can I get the updated status?
Dipika : Team will contact you within 24 Hrs
DIPTIMAN ROY: Hope so, but this is not the first time, Earlier also I experience the same problem , the article was booked for Kamarpukur(PIN-712612). But it was delivered to my relative address @712601(Arambagh).
DIPTIMAN ROY: I am saving this conversation and will share in consumer forum.
DIPTIMAN ROY: Thanks.