We had booked 2 rooms in "Hotel Feel Good" selecting options for 3 people each but when we arrived the hotel staff said they only have rooms for 2 people ( 1 double sized bed) . However after much arguments, they provided with one thin floor mattress ( in this rainy season) .
Point is, when there is no room for 3 people in this hotel why we were shown this hotel while searching in Make My Trip site?
Secondly, the rooms were much dirty and unhygienic with mosquitoes, flies and cockroaches and lizards running all over rooms and bathrooms.
Imagine one person sleeping on the floor mattress with these insects running around the rooms.
When we complained to hotel staff, they spread HIT and said it’s normal to have insects in the rooms.
The areas around the hotel were very dirty.
The behaviour of the staffs were also not good.
Also, the rooms we have been provided were in the ground floor with no privacy, the reception was just outside our rooms.
We didn’t expect these issues with hotel having per night rates so high ( 3500 rs per night per room) .
We had raised complaint to MakeMyTrip site also but with no response from neither hotel nor or MMT even after 24 hours and complaint was automatically closed the day after in MMT.
We again raised complaint in MakeMyTrip on 2nd day and we got call the next morning from the MMT executive only to say that they can atmost request the hotelier to cancel booking for the last two days and we will get the proportionate refund within 5 days. We requested them to refer to any other better hotel for rest of the days but they said they cannot help and we need to search hotel on our own. We didn’t get any satisfactory help from MakeMyTrip which is very disappointing.