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Ferns N Petals

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Ferns N Petals
Trina Datta@trinadatta
Sep 02, 2013 02:01 PM, 1336 Views
Abysmal. Shockingly Unprofessional.

Absolutely terrible service. They gave me an option of replacing the Ferrero Rocher box which I paid for (and which was unavailable) with Cadbury Celebrations, with absolutely nothing apologetic about their behavior.


When I asked if the balance amount shall be refunded, they cancelled the whole chocolates order. Called up to complain. Had to repeat myself thrice to three different people. All three times, complaint was received with a mixture of incomprehension and nonchalance. Pathetic service, never using it again.


My order no: 701607201

(1)
Dear Customer,We're extremely sorry for the inconvenience caused to you. As per your discussion with our customer care representative, we are arranging for the delivery of cadbury silk chocolates as the ferrero rocher chocolates are not available.Regarding any further queries you can get in touch with our Call Center +91 9212422000.Wewould be happy to assist you.Regards,Ferns N Petals Team
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