When I visited their web site was really impressed. However you can call that a "well laid out trap", used to lure innocent customers. Here is a request, please do not order from them again, especially during peak season like Valentines Day. Incase you do ask them to deliver it on the 12th or 13th and hopefully the other receives the flowers by the 14th.
They have a great web site, with pictures of the most beautiful flowers. It was due to that that many people order with them, expecting professional service. I understand that they will be busy doing peak season to keep up with the numerous orders, but why accept orders when they cannot manage.
I know few people more people who ordered flowers yesterday with strict deliver instructions to deliver the flowers by 12 yesterday and are still waiting.
Next time its much better to order the flowers from a local dealer or pick up flowers personally. At least you can be sure the flowers reach the concerned person.
I feel they should be drought to court for there cheap behabior, lack of manners. They really dont have the basic manners, to pick up a call and answer the same.