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Ferns N Petals

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Summary

Ferns N Petals
Yashi Malik@yashi5727
Aug 10, 2020 02:20 PM, 2273 Views
Bad customer service

This is to inform you that my order no. is 17278630,


which was placed on 25th July for a friend which was not delivered and was not even informed that the order won’t be delivered.


The very next day the manager informed that order will be delivered by EOD but still the order was not delivered and again was not informed.


My friend waited the whole day for the surprise but u people failed at ur commitment..


Next day when I asked about my order they told whole order has been cancelled and again not informed me.


SIMPLY A CASE OF Harassment...


Torture, failure...!!!


I have been asking everyday for my refund they are telling me it will take 7 to 10 days and it has been initiated.


When I asked for transaction ID today ypur customer care executive Nikkita Panwar told that she will share a mail, which is not done yet.


Previously I spoke to Komal Gusain, tanya sharma and floor managers but your staff is not able to give me any solution and simply wasting my time.


#poorcustomerservice


I just want my refund as soon as possible.


#pleasehelp

(1)
Dear yashi5727,We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. We assure you that we will strive to do our best to serve you in future.Flowerly Yours,Team Ferns N Petals
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