I just wish that I had read the reviews in mouthshut before using the site. Had placed 2 orders for my fiancee. The first one by luck got delivered on the same day by a delay of 2 hours. Though I had a talk with fernsnpetals people at 12 pm regarding the delay and they assured me that it was delivered - but maybe to the wrong person. When I asked to whom it has been delivered, I was told that this information would be available only after the delivery boy reports.
Well later my fiancee called me up at 2 pm to tell me that the flowers had just come and she had received it. I should have taken this as a warning and not placed a second order. But it was my mistake that I placed a second order and the order was not only delivered 1 day late, but also the message on the order was miswritten. The name of my fiancee was replaced by some other girls name.
Imagine this happening to you. And the disaster this could lead to.
And they have not yet updated on their website the status of this order. It is still in transit. Neither are they responding to my queries about what happened.
It seems from their attitude that they dont care about the customers or orders that they get. And they dont want to retain customers.
Be warned. Avoid using this website for sending something special to someone special.