I ordered 2 16" Mesleep cushion covers from this site. I was very specific for this size as 12" were available on many other sites at much cheaper price. I received the product almost 4 weeks after I placed the order and they delivered 12" cushion covers. I called up customer care almost 25-30 times, it was picked up only once and they told me that nothing could be done on phone and I would have to write an email to their customer support. I did the same and I got the reply that "we have delivered whatever you ordered" - it was ridiculous. I wrote a stinker email to them and then they replied telling me to send photograph of the product they delivered. I did not bother to waste my time any further on this as these were ridiculous response I was getting.
I would advise people to stay away from such a non-customer oriented website. Their refund/return policy is also fraud as they never offered to refund if customer was not happy with the product.