I would like to share my agony about the WORKMANSHIP of TVS Chennai. I
have been supportive to TVS Chennai and FIAT these days ,
but now I am really fedup with TVS. Let me share my experience,
Incident 1:
One week back while returning from Coimbatore I met with an accident.
A Bolero hit from Rear side on the left side of the car. Bumper, Boot
Door and area above rear wheel got
damaged. But no injury to anybody, thanks to FIAT’s strong build. I
left the car for repair in Chennai TVS. I got the vehicle back after 7
days as promised. They replaced the Boot Door and Bumper and did some
tinkering job to rectify the damage on area above Rear wheel. The
quality of work they did is so pathetic that I would got a better
Quality of Work if I would given it to a Road Side Mechanic. The PAINT
work so LOW Class Quality. Let me categorize one by one,
a. To rectify the damage on area above Rear wheel, they have painted
the area (let me call it as Rear left fender)next to rear seat. That
area was painted even without cleaning it and now it is full of SAND
particle. It looks so UGLY.
b. Basic steps in painting a car is, Painting will be done on a Naked
Shell then all rubber beadings will be fixed painted area. But the SO
CALLED Professionals in TVS has painted with the Beading fixed. As
result when we lift the Beading, Paint also peels away. This was done
in Repalced Boot Door. Since no proper base work was not done, Paint
BUBBLES on the second day itself.
c. All Plastic Strips and Beadings has trace of paint!!!. Any layman
can say that this Car was painted by a non-professional person.
d. After completing the JOB!, the SO CALLED Professionals in TVS
didn’t bother to check whether the Boot Door is getting closed
properly or not. My Small finger can go inside through the gaps around
the CLOSED BOOT Door.
e. FIAT has provided PERFORATION/CORROTION waranty for 2 Years. But
the SO CALLED Professionals in TVS has fitted a FULLY CORRODED Metal
part in the BOOT DOOR which was taken from someother damaged car.
f. Paint work is SO incomplete that the sides of the BOOT DOOR was
left unpainted.
g. The SO CALLED Professionals in TVS hasn’t taken any steps to cover
the RUST formation in the newly fitted BOOT DOOR. Rust formation can
be seen clearly in the welding joints.
Finally the SO CALLED Professionals in TVS totally spoiled the
Originality of My Car. I really surprised to see that DUPONT has
recognised TVS as their Dealer, TVS has placed AD for DUPONT REFINISH.
When These GUYS were unable to follow a basic rule in painting, then
what kind of FINISH they will provide when a POOR CUSTOMER gives his
car to be painted in DUPONT.
This Job was attended by Mr. Shankar Raj.
Incident 2:
A month ago I took my car to rectify a PAINT Work problem under
Waranty. Mr. Ananthakrishnan attended the work. There were some tiny
bubbles kind of defects found on both Front fenders and accepted to
rectify the problem. While accepting the vehicle TVS person said the
whole Fender will be Painted to maintain uniformity. But a part of the
Fender only was painted. And even the paint work was not good. After
painting the SO CALLED Professionals in TVS didn’t get time to POLISH
the newly painted area. We can see the difference clearly in area
around the Fender. But while delivering the vehicle, the report in
which TVS gets Customer’s signature, it was mentioned as if the Fender
area was fully painted. Fiat would have paid them for painting the
full Fender area!!.
Whenever I ask to rectify some small scratches, TVS guys will
immediately reply that whole door needs to be painted. When a customer
has to pay Money for doing this kind of job, they say it has to be
done completely. But if the same thing falls under WARANTY or
INSURANCE, they do the painting job partially only on the affected
place. This kind of partial painting has happened second time for me
in the above incident. Along with Insurance I also got some scratches
on Rightside door painted. During this they painted only the affected
area and not the whole door. But they claim they have painted the
whole door.
Incident 3:
I was planning to fix ROOTS horn in my car. When enquired TVS they
said it will cost 2500/- this includes Material and labour. Since the
rate was high I bought the Horn myself and went toa FIAT’s Authorised
service Centre - SHAKTI FLEET @ Chennai. The electrician there was not
at all a skilled labour. He took 4 hours to fix a simple Horn!!!. He
doesn’t know where to locat what!!. He learned fixing horn in a FIAT
Palio only from Car. Finally he blown one FUSE and I was charged for
that also!!. Finally when I switched on the car, Airbag failure LCD
started glowing. When I report this problem, electrician was blinking
what to do. I shouted at the supervisor in SHAKTI FLEET and took the
car back without rectifying the problem. The problem was solved at
TVS.
Shakti Fleet doesn’t seems to have any Skilled labours with them.
TVS Chennai having such an excellent INFRASTRUCTURE, they can easily
provide best SERVICE to CUSTOMERS. But they think CUSTOMERS are
beggers who will accept whatever they OFFER.
Fiat cars are technically advanced and strong cars. Buying a
Technically advanced and safest car alone doesnot fullfill a
Customer’s dream of owning a Car. That technically sound car has to be
maintained properly. Maintenance involves getting technically sound
Service personals also. FIAT has failed to identify a GOOD, EFFICIENT,
DEDICATED Dealers. TVS is totally Money minded having Unskilled,
Lethargic, Nondedicated professionals. GUYS at TVS talks soooo
politely but actual OUTCOME is ZERO. A FIAT Customer can be happy with
his Fiat Product untill he gets any problem. If he gets some kind of
problem, then his life will be in pathetic condition.
First time I am feeling BAD for selecting FIAT PALIO. Anyway I have
left my car at TVS again to rectify the above problem and hoping for
the best. I will not recommend FIAT to anybody.
Unless and Untill FIAT does some restructuring in After Sales Service,
it can’t maintain / improve its SALES in India.
After seeing this mail FIAT Personels may contact me, but what kind of
responsibility does the TVS Chennai has to attend to a Customer’s
problem in the first attempt. What kind of Sincerity they have on
FIAT’s product after getting paid by FIAT?.
I am really surprised whether Benz and Cheverolet customers will also
have the same fate with TVS?. Because TVS is the dealer for those
Brands in Chennai.
Regards,
Sundar
Palio ELX SP AW / 9000KM - TN09 AE 8443.