Order # 359952MUE90AA324 placed on 28Feb2013... had made full payment of this order online. The delivery guy charged my family member Rs 73/- without me being notified about the same. Upon calling up support guys, I was told I will be receiving the refund in 48 hours.
Later after a week I was told I will be receiving the refund in evening. Later I was told I cannot get the refund and they would send me a gift certificate with 6 months validity. I have neither received the refund nor the gift certificate (6 months validity). What a shame on first cry for this false promises.....
I would say FirstCry is ZERO when it comes to customer service...