I had a really bad experience with FirstCry. I ordered some baby products thinking it would be a reliable platform, but it turned out to be the opposite. The delivery was delayed by days, and when the package finally arrived, some items were damaged or missing.
I contacted customer care multiple times, but every time they gave generic replies and didn’t actually help solve the problem. It felt like they just want to close the complaint without fixing anything. Even after following up, they didn’t offer proper replacement or refund.
The website shows offers and discounts, but at the checkout, everything becomes more expensive with hidden charges. I expected better service from such a popular brand, but it’s been disappointing from start to finish.