I ordered bottle set with drying rack at full.price from their website..it was non returnable( their half of the profucts are) even after buying their membership for one year their customer care is rude. Does not understand the concern. The bottle box was torn and their were scratches on the box as if it was kept for a long time and due to friction it got like that..i ordered these product for newborns as gifting..how can i gift this item? After placing return request they refused to return..bottle is packed as it is. And u got the reply that i have to use it like this only. FIRSTCRY ORDER ID 11126559SOAD16D0BC