FSL is like many of the brick & mortar companies that line the avenues & bylanes of Mindspace Complex, Malad-Goregaon belt. Lets just say that it hasnt scaled the heights it was supposed to. Some salient features;
Advantages
• Human Capital Focus is good, individuals arent treated like cattle, good respect here
• Good LOBs Sky TV UK, American Express Collections, Lloyds, Others
• An attitude or aura of co-operation, pooling resources, group contributions, dynamics
Distress Areas
³ The BPO has come full circle, it isnt very dynamic & or reinventing itself
³ Recruitment is en masse, quality people arent the norm but rather a rarity
³ Salary is atrociously low & lots of sycophancy prevail/abound