(1) Infrastructure(Workout Space, Machines and/or Equipment):
Impressive if to be compared with other high-end gyms in the city. Has sufficient space to move. Very less waiting queuing time to use any machine/equipment.
Conclusion: Good.
(2) Floor Trainer:
Most of the floor trainers are knowledgeable and have initiative to assist the clients - reasons of not requiring a Personal Trainer! Though, there are some who requires to be trained. Have to do* "trial & error"* in choosing who to assist you.
Conclusion: Good.
(3) Nutritionist:
Not too credible. No proper recommendation or assessment received. By the way, her room stinks!
Conclusion: Need Improvement!
(4) Locker and/or Changing Room:==
Spacious and clean. Though there are few faulty lockers and clothes hanger.
Conclusion: Okay! But, it’s better than other gyms.
==(5) Sales, Customer Service and Management: ==
Sales people only knows how to keep their target. Once you’re in, you’ll no longer be attended.
Front desk people are accommodating & helpful. But, some have "questionable" or "fake" smiles.
Management has always been the issue by all clients. Felt cheated when I’ve been incorrectly charged in my credit card and they said there’s NO WAY they could reverse the charges?! Heard from others that this has been their "strategy" to keep their clients.
>> These result to TRUST ISSUES between Client & FF Management.
Conclusion: Good for the front desk. Very disappointed with the Sales & Management! I’m not comfortable with cheaters & hypocrites!
.now, I just CANCELLED my Membership!
There are other more pro gyms to try in the city!