We have been purchasing numerous products including furniture from "Pepperfry" on the net. Initially the going was good but the moment a problem cropped up they went into a shell and would not react. Instead of refunding the money or replacing the goods like all professional internet shops do they initially dithered on various issues and finally would not just respond.
We purchased goods worth over 50k from them but they would not replace two defective items worth 4k. No one should touch sites like "PEPPERFRY" with a barge pole, and it is companies like these which will bring the downfall of internet shopping in India.