The trust of the people from the flipjart is decreasing day by day just because the prices of the product is higher then the other ecommerce in the market and there is a lot of scope for improvement in flipkart some of its product takes 11-12 to 12 days for dilevery which is too long .even if you haveade a purchase of more than 500 still you have to pay for dilevery charge which I think is unfare for the middle class peoples i.e if they get the same product in market for same price then why will people wait for 11-13 long days.so my request to flipkart is to make your website more customer centric.