India’s fastest growing ecommerce company flipkart.com is deleting customer reviews which talk about their bad customer service. Next time you are reading any product reviews before deciding to buy any products on flipkart.com, keep in mind that you are probably not being shown the complete picture. Read on for the full story.
I have been a big fan of flipkart.com ever since it launched. I haven’t bought much items from the site, but whenever I had, I have had a pretty good experience. This is why I recommend it to all my friends and encourage them to buy from this site.
I recommended flipkart.com to a close friend of mine who was planning to purchase a LED TV. Flipkart.com recently launched their TV and video section and are offering heavy discounts. Based on my advice, he went ahead and bought a Samsung 46 Inches Full HD 3D LED for INR 1, 07, 420. Since flipkart.com is only delivering TVs in certain cities, he had the TV shipped to his relative’s place in Delhi and his dad would come and collect it from them. So far so good.
Here are the issues that he faced in the delivery process: The TV was not delivered on the promised date of delivery. His dad drove all the way from a different city to receive the TV only to find out that the it won’t be delivered that day and that flipkart “was going to” inform them at 6pm that day about it. For the record, the TV was delivered within the time mentioned on the product page, but flipkart.com failed to provide correct tracking. There was a free Shrek 3D Blu Ray scheme going on the TV(from Samsung). Flipkart.com did not deliver the Blu Ray discs with the TV. Instead, he got a call from flipkart.com asking him to specify his choice of Bu Ray discs to deliver. Here is a question – when the offer says “Free set of Shrek 3D Blu Ray titles”, why do you need the user to choose the titles? Just deliver the damn Shrek set! It has been a few weeks since he placed the order and despite complying with their request and specifying his choice of Blu Ray titles, he has not received the Blu Ray titles yet. What he has gone through though, is the harassment of talking to the flipkart.com’s customer service many times with no results whatsoever. In one of his conversations with them, the customer service person did tell him that he wasn’t supposed to specify his choice of Blu Ray titles. But still flipkart.com failed to deliver either the Shrek set or the ones he chose.