I recently placed an order in Flipkart for Micromax X264. The order was made on 1st October 2014 and the initial delivery time mentioned was 10th October 2014.
9th October
I waited till 9th and called their customer service as order was not shipped by then. The customer service agent told me that I have to wait till 10th evening 7:00 P.M and if I don’t receive the order till then, I need to call back.
10th October
By 10th October, my order status was changed to "Shipped" and the delivery date was changed to 14th October. The delivery date was changed without telling me a proper reason.
14th October
Hopefully I waited till today evening and called their customer care at 8:30 P.M(14th October). The customer service agent told me that he has raised a complaint to the concerned department and they will get back to me before 18th October. When I asked for the reason for the delay in delivery, he told me that they are having many orders recentky and the ekart logistics team couldn’t handle all of them. Please note that "The Big Billion day" offer on 6th October, 2014 was also one of the reasons. The complaint id provided by the agent was 141014-130631 and I have to wait till the concerned team takes the next step.
Verdict
I have to wait for 2 weeks to get my mobile and still am not able to get the order delivered to me. I agree that 2 weeks is not a long time to complete an order, but I wouldn’t be bothered if Flipkart didn’t give me an expected delivery date by 10th, which was later changed to 14th without notice. I am not sure whether they will be delivering the order. I will update once the concerned team contacts me.