When it comes to online shopping portals the major thing that tops the list is that it should be user friendly. The user interface that flipkart provides has many lacuna due to which it fails tremendously in the very first place.Then coming to the customer support, I must say I had a terrible time in getting the refund for a cancelled order.Any online shopping portal should ensure good customer support so as to keep its customer belief in them intact but in case of flipkart it fails to do so.