Flipkart was the first online shopping channel through which I bought my phone. I got the phone delivered in 3 to 4 days after ordering. There was no shipping damages on phone. After 1 week of purchasing phone I started getting problems. When contacted customer service hey said to follow a procedure but after the procedure the problem still persisted. I requested them for the replacement. I got the replacement after 2 days . On the delivery the took the damaged phone and handed over a new phone without any kind of hassle. I was happy to get a replacement. I am happy with the quality of service flipkart offered.