There is no doubt flip kart website is well maintained and good quality is okay. But their way of tearing customer is not much reliable. Once I ordered a sun class for my friend o gift her on her birthday. Since then neither the product has delivery to me nor the amount I paid them for order. When I contacted them, those guys over phone always said to wait and wait. So some factors are good but there is must a scope of improvement in services quality and customer satisfaction parameter.
They will ask you to wait call back from their executive for any query or assistance&you will never get it even after so many trials. Most frustrating fact about Flipkart I had.
Never buy from flipkart because they will never erfund your money and also they will replace only once.