I purchased Samsung galaxy S3 (32GB) pebble blue For Rs 35599/- from Flipkart by paying via credit card (Order # OD21212230597) on 12-12-2012. It got delivered on 15-12-2012. The Samsung Galaxy S3 box was bubble wrapped and boxed inside a brown carton box.
Upon opening the brown carton box I took out the galaxy S3 box and was surprised to see the seal on the box which reads "Do not accept if the seal is open or tampered" was broken and the same was informed to the Customer care that very moment. The Customer care representative tried to convince me in her words " Sir you can use the phone and see, there should not be any problem. The seal must have broken during shipping." She was not even surprised to hear that the box seal was tampered. This seal cannot be broken unless someone tries to open the box on purpose ( I have enclosed links for the pictures which I took and uploaded online) and if the seal was already broken and Flipkart was aware of it how dare they shipped an item that was already tampered. Do you think we are fools??? and you can take us for a ride like that ?
We are all educated consumers here and this is NOT acceptable at any cost.
Upon investigating further it was found that the device was faulty as it had a defective display screen). Finally decided to return it back and get a refund of my payment (which again takes 10-15 days and the money gets stuck with them interest free).
I have purchased many items in the past from Flipkart and never expected such a thing that Flipkart will be selling defective/auctioned products which are rejected by SAMSUNG at cheaper price to lure innocent consumers. I further enquired with one of my cousin who works for SAMSUNG and was shocked to hear that websites like Flipkart are selling auctioned/refurbished products which are rejected by SAMSUNG due to minor flaws, no wonder there was only Rs 600/- price difference between Galaxy S3 16GB and Galaxy S3 32GB model which is not possible if you check in the market. After this incident I have lost my faith in Flipkart.
After going through all the stress and inconvenience, I finally went to the SAMSUNG retail store and purchased brand new boxed Galaxy S3 16GB model with an intact seal. ( for Rs. 35600/-)
The reason to write this review is to bring this incident of Flipkart to light, which may be one of many such reported in the past and to bring awareness, save many other innocent consumers from thugs like Flipkart. It’s such a SHAME!!
Links to the images have been provided so you yourself can see and decide. https://flic.kr/p/dFexW2
Sincerely,
A disappointed Consumer.