I am buying products from flipkart since 2009, when I was in college and at that time flipkart was selling only books. My first online shopping was from flipkart, a book of mechanical engineering. They always give prefrence to customer satisfaction. I am sharing one instance of 2011, I orderd an engineering book of color print version from flipkart and by mistake they delivered me black & white version. I called flipkart customer care service and they told me it was our mistake, you will get your book by tommorow and they delivered me the next day. I am fully satisfied with the service provided by flipkart. They always deliver on time or before time. I will recommend this website.