My personal opinion on flipkart is as high as its rated by most people. I have had the terrible experience of ordering goods THRICE and have my orders being cancelled on the day of delivery. Flipkart DOES NOT maintain a real time record of its stocks on the website and when it fails to deliver the goods, they simply apologize with an email / sms. Flipkart.com also cannot take criticism of its own terrible delivery / stock management system.
I had ordered a Micromax A68 from the site and put up a a review in advance hoping that they would deliver (which the eventually didn’t) and to add salt to my wounds they even ignominiously removed my comment from their website.
Here’s what they mailed me instead.
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Dear Jeemutbahan,
Thank you for posting your review for "Micromax Smarty 4.0 A68", dated 02nd January 2013.
We sincerely apologize for the poor service you experienced with Flipkart. We have taken your reviews as feedback to improve our delivery service so that such slips do not happen again.
As per our review policy ( http://www.Flipkart.com/s/help), we solicit only product-specific reviews on the product page and hence your review on our service has been removed.
Could we please request that you repost the product review excluding mention of service?
We are in the process of rolling out a customer-centric forum welcoming your experiences and feedback on our services and products. In the meanwhile, please feel free to share your concerns or queries with us at cs@flipkart.com.
Yours Sincerely,
Sunita Mathew
Customer Review Team
Flipkart.com