I have no personal rivalry with flipkart. This review is just for sharing my recent experience with them.
I purchased a pair of Adidas sandals worth of Rs.3299/-(as mentioned on the filpkart) at a very discounted rate of Rs.1401/-. I was happy to get a good deal as I love to wear Adidas footwear. This was the first time I bought sandals online.
But when I got my shipment I was so happy as the weight of packed sandals seems to me very light. But when I opened the box I found Adidas Slippers(worth of Rs.1250/-) of same color instead of sandals. I was totally surprised and request the flipkart team to replace it with the product I ordered online.
The product return schedule and on May 6th finally I got my sandals.I was happy as finally I got my product.
But main problem was still there. I am an IT professional and I dont do labourious jobs and mine is sitting job. I hardly wore the sandals for 10 times as mostly we people like to wear shoes in office. On June 27th 2015 while wearing the sandals I noticed that the left sandal ankle strap has come out of its actual place. It was broken. I checked the right one also and that too started to come out.
I contacted Flipkart team via mails multiple times and asked them to replace it or refund my payment as how so expensive product can break in less than 2 months. Everytime I got the same reply from flipkart 30 days hav exceeded of our refund or return policy.
Friends tell me how a well known Adidas company branded sandal can break in less than 2 months. If it was a local product of 300 bucks then I can admit it can happen but that also happens rarely. But a sandal priced at 3299/- and its strap comes out in less than 2 months everyone will be surprised to see this type of pathetic product of Adidas provided by Flipkart. The total Rs.1401 worth a lot for me. Flipkart is asking me to go to local adidas retailer as they can help me but Flipkart is refusing to help me. A local retailer will not entertain the product of online shopping.
The products available at flipkart are not trustworthy. Either the product quality delivered to me is very cheap or the product is not genuine i.e imported from chinese markets . Its my advice to shop from snapdeal or amazon instead of flipkart. These people do not help and makes excuses. How a genuine brand product can break so easily? They are not answering it and repeating their refund policy.
This was a very bad experience and in future I will never shop from Flipkart as their is no after sales assistance to customer. Sell and forget is the policy of Flipkart.