Flipkart is very clever, but they think you’re not. So the first time you register and order something, they make sure they deliver on time, send tracking SMS, and get some three different people to call you and ask if you received the product (even though they know for sure you did), if you liked it, and even if the family’s doing ok. They evidently assume that with this follow up, you’ll be comfortable enough to order again. Then they f**k you over.
I confess, I fell for it the first time, and ordered again. A net-banking order on the 3rd of Nov, for a washing machine worth approximately 15k. A confirmation SMS was sent immediately, saying they had taken my money successfully. The waiting time for delivery was published as 8 working days from the date of the order. Factoring weekends and even a long Diwali break, I decided i’d wait patiently for almost 15 days from the 3rd. On the 19th of Nov, I called their ’customer support’ number. I spoke with someone called Sapna, who made me wait for about 9 minutes before she told me that they were ’unable to procure my order’, and therefore I should cancel it.
When I asked when I’d get my money back, I was nonchalantly told that it would take ’7 to 10 working days’, or I could opt for a ’wallet transfer’ (which I assume means they keep my money against future purchases) and that would take a minimum of two days. I asked to speak with someone from the company. I was put on hold for another 7 minutes. And then she comes back on the line and says ’didn’t you receive a mail from us?’, duh, obviously I didn’t, and thats why I’m calling, I say. She goes away for another three minutes, then comes back, tells me she ’understands my difficulty’, and she will ’arrange a call back’.
End result:
They took my order and my money, kept it for 16 days, forgot about it till I called, then pretended they had sent me a mail that of course I never got, said I could cancel my order but they’d still keep my money for another 10 days (one month interest free) told me they’d call back, which they didn’t, and best of all, EVEN NOW, MY ORDER STATUS ON THEIR WEBSITE STILL SAYS PROCESSING! And yeah... waiting through the diwali season for a new washing machine that was never going to be delivered in the first place, I missed all the Diwali offers as well.
Ok, so they do a lot of fancy (and expensive) advertising where they imply that they treat their customers like whimsical children. So I ask you, ever tried making your child wait for something and then forgotten to give it to him/her??? No matter how well your child is brought up, he/she will either throw a tantrum (best case), or crap all over your favorite sofa (worst case). In this case, I think Im going to be badly brought up, and I urge everyone reading this to be that way too.
These fers deserve it!