The experience I just had with flipkart is so pathetic, I feel sorry for Indian ecommerce. I bought a microwave from them and had it shipped to my home address in India, mostly cause I kind of wanted to support this website. I had just got a book shipped from this website (Rs 300) and it was delivered promptly, wanted to show my appreciation by giving bigger business, so to speak.
My parents live about 5 minutes from the mall and would have been easier to buy it in a store. Within two days they informed would be a delay in shipment, I thought nothing of it and did not even reply to their mail. After a few days my parents called me to tell me someone had called them and asked them to pick it up from the Calcutta Airport after paying taxes!!!!! I emailed flipkart right away. Got an email confirming it would be delivered within a day or two to my home. A week went by, and then they called to inform my parents delivery wont be possible because their courier had refused to deliver the product. Wonder what kind of contract they have with their vendors.
I emailed them asking what went wrong and they apologized over mail but maintained they could not deliver the product and would refund my money within 7 days as per India Banking norm ( their claim). This is at least 10 days after the product was originally supposed to be delivered.
I had to agree. Now that almost 7 days are gone I just sent a reminder mail about my refund expecting them to say it will reflect on my card in a day or too. The actual response I got ??????
Dear Customer,
Greetings from Flipkart!
Order ID: OD30305090389
Please accept our apologies for the delay in processing the refund towards the aforesaid order.
Please be informed that we will initiate a refund of Rs. 8499 towards your bank account on priority. This amount shall reflect in your account by April 3, 2013 as per banking procedures.
If the amount is not credited as mentioned above, please notify us and we will ensure the issue is resolved.
We appreciate your patience and co-operation in this regard.
Please write back to us should you have any other questions or need further assistance.
Regards,
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Stay away from this site.