I recently placed the order for Philips HR Juicer and I found it broken. I called the customer care and the juicer was picked up by flip Kart very next day and the best part was that I got money back into my account same day I returned the product inspite of the fact that it was Cash on Delivery.
No doubt, they always deliver before time however, it would be really helpful that they check the condition of the product being delivered before dispatching so that we do not have to experience this kind of situation. Overall, I am quite satisfied with their services.