Hold on your breath and read on...
Delivery Delayed due to NO FLIGHTS TAKING OFF from NOIDA to NEW DELHI due to BAD WEATHER, says Flipkart.com Flipkart.com makes no refund, provides misleading replies to bank once charge back was initiated.
Get the Reality Shock:
Greater NOIDA Airport : Proposed (On Paper)
Distance between New Delhi and NOIDA : 0 kms (NOIDA borders New Delhi)
Facts of the matter:
On 5 January 2013, vide order no.: OD30105002733, I ordered and paid Rs. 15, 049 by credit card, for a Samsung Galaxy S Duos S-7562 mobile phone Combo. The combo included (i) Samsung Galaxy S Duos S-7562 mobile phone, (ii) nCase PSP-SM-S7562 Clear Screen Protector for Samsung Galaxy S Duos, & (iii) Samsung BHM1100NBEGINU In-the-ear Headset without Charger.
The advertised delivery time was 2~3 working days.
When the delivery was not made within the promised delivery time, I contacted Flipkart.com, which gave the following reply... Delivery Delayed due to NO FLIGHTS TAKING OFF from NOIDA to NEW DELHI due to BAD WEATHER
Having heard such a ridiculous approach, I asked Flipkart.com to cancel my order.
Vide email dated 10 Jan 2013, 0251 hours, stated that 2 of 3 items (i) nCase PSP-SM-S7562 Clear Screen Protector for Samsung Galaxy S Duos, & (ii) Samsung BHM1100NBEGINU In-the-ear Headset without Charger, were delivered to a third party (my neighbour)
It must be noted here Flipkart.com had no consent to deliver the items to a third party.*
Vide email dated 10 Jan 2013, 1733 hours, Flipkart.com stated the following: Order Id : OD30105002733
Item : Samsung BHM1100NBEGINU In-the-ear Headset without Charger We certainly understand your concern and sincerely apologise for the inconvenience caused. We would like to inform you that, we are arranging for the reverse pick up of the product which was delivered to you neighbour. Once the product is picked, we will initiate a refund of Rs.15, 049/- towards your card/bank account. The amount will reflect in your account by 7-10 business days.
Flipkart.com has been withholding my money after failing to deliver the items as per terms of contract.
What is even more shocking is that Flipkart.com provided a misleading reply to ICICI Bank once the Charge Back was initiated.
Worse, admittedly Flipkart.com is (i) Tarnishing my reputation by harassing and intruding privacy of a third party, with whom it has no business to interact with, and (ii) has been trespassing its employees to my house in order create intensional nuisance, without fulfilling its commitment.