I buyed asus zenfone 2 from this site . but my phone had some hardware issues . so I called the customer care . they just asked few questions and told me to download some app they suggested. I did it and they them self called me and arrange hand to hand replacement of phone . and then I got new phone . but there was some issues with camera in this new phone too . I showed it to asus service centre n they gave me slip which showed that issuse then I called flipkart n they asked the same question as before. and then they asked me what I want refund or replacement. I chose refund . next day my phone was picked up and in less then 5 days I got my money back ?? I loved there Service