Firstly, the customtakeouter aide and sales support though courteous and helpful should be a little more knowledgeable about books. One of the guys could not even spell out “Mill on the Floss” and came out stuttering “Milli on the Flossy” which is quite a shame. Secondly, while adjusting credit, the system can be a little more transparent in the sense that all the relevant information should be given in one go and not in peace meal basis. Thirdly, the Sales & the customtakeouter Support should both be conversant with the purchase & credit rules. In the second instance, when I re-purchased the unabridged version of the same classic, I did happen to mention about the credit adjustment which was promised but not given. I attribute it to lack of knowledge and not lack of intention on the part of customtakeouter Support. Fourthly, while paying through credit the actual price of the book gets reflected on screen and not the amount after adjustment of credit which is misleading. I had to ring up my credit card bank to find out what amount has been finally transacted on the buy. Fifthly, though I have an account with flipkart now, yet on every purchase I have to retype all the information initially filled in including address which seems like repetitive exercise. I suggest there should just be one column to be re-filled for change of address, if any. The rest of the information should automatchandru021y appear on screen as soon as an on-line order is booked by an account holder.
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lipkart and Amazon they both are comparable in terms of offers, products and delivery. The only thing which makes Flipkart one step ahead of Amazon is their refund/replacement policy. You got a faulty device which you had ordered and you want a replacement for that? Just inform them send them a request to replace it. A representative will come with a replacement and he’ll check your faulty device and he’ll hand over the replacement which on the other hand with Amazon it’s annoying. They want you to send your faulty equipment first and then after inspection(Not sure how they do it) they will send you a replacement which takes twice the time that Flipkart takes.