I am writing this out of extreme frustration after facing continuous order cancellations and delivery failures for over 2 months, despite being a Gold Plus customer who has placed more than 7080 orders in the last 6 months.
The experience has been nothing short of harassment:
Orders are repeatedly cancelled or not delivered.
Delivery executives refuse doorstep delivery and instead instruct me to collect products from random locations, citing excuses like bags are heavy or pincode mismatch.
On contacting support, agents disconnect calls without my consent, ignore scripts, and are only focused on AHT rather than solving customer issues.
I personally wasted over an hour on two separate calls with the same agent (Priyal), who transferred call and later it got disconnected while I was waiting to speak to supervisor or manager without my consent the call is been transferred and disconnected and again happen to speak to same executive and she clearly claimed on call that Flipkart live location settings mei 19 20 ka farq hota hai sir exactly this is what she said, how come the whole address is captured and pincode is different is there any two different locations named Benson Town and whole street house with different pincode and the executive is keen on replying wrong pincode, how come I’ve entered the correct manually yet not delivered.
Shockingly, one agent admitted that Flipkart’s system cannot even capture accurate pin codes, a fundamental failure for an e-commerce platform.
As a loyal customer, I feel completely let down. Flipkart’s service quality has dropped to the extent that it feels fraudulent, promising convenience while delivering nothing but inconvenience.
I demand an immediate resolution to this matter, including:
1. Correction of system issues causing pincode errors and cancellations.
2. Assurance of proper doorstep delivery moving forward.
3. Action taken against unprofessional customer service behavior.
4. Written confirmation of corrective measures.
If this issue is not addressed on priority, I will be compelled to escalate further with consumer forums, social media, and relevant regulatory bodies.