Ever since the boom of ecommerce in India flipkart has been the best alternative for shopping for products which are priced quite competitively as compared to offline stores until amazon set its foot in Indian changing the picture completely.
Now-a-days, flipkart is struggling to beat the price of products along with its customer and seller relationship.
Its really not fair if you compare amazon and flipkart as amazon is valued way more than flipkart and its easier for amazon to bully flipkart with its resources.
Flipkart did suffered a big blow when it tried to streamline its platform to app and concentrate less on the website.
One can now notice the change in strategy by even bringing back its other counterpart MYNTRA to website platform.
flipkart has never disappointed me when it came to delivering the product to any given address.all thanks to ekart which has made considerable progress leading to its independent courier service.
The area in which flipkart is lacking is its customer service which needs immediate attention in between its war with amazon which has took a major lead and is now known for its customer satisfaction.
But one can never forget that unlike amazon which was established way back in 1994 and flipkart, one of the major indian startup which got its wings in 2007 so when it comes to progress graph flipkart is really way ahead of amazon.
But it has to reinvent itself to take out amazon and stop driving away its seller due to unnecessary change in policies which is making amazon more stronger as it does the opposite of what flipkart did when it raised its seller fees.
Flipkart is the only stand out indian eCommerce website from the other sites like snapdeal, shopclues, infibeam which is way more disciplined when it services and genuineness of products.