Flipkart’s Customer Service Supervisor Harassed Me Verbally
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I am Magesh Babu. Regarding I asked about the delivery status it happened. Rest detailed below.
1.)Who harassed me?
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Name : Santhosh (as he told)
Designation: Supervisor in Customer Service (may be)
CALL DETAILS :
Call Time: 09:19 a.m to 10:28 a.m. approx
Total Call duration: 1 hour 9 minutes (approx)
Date: 04-09-2013
Dialed No.: 18002089898 (initially a girl attended and then the call was transfer to Supervisor Santhosh)
My number: 95xxxx x734 (hided for public posting)
My email id : mag$$$$$@rediffmail.com(hide for public purpose)
My Order ID: OD30822045850
Language of Conversation : English and Tamil(he spoke with broken tamil) and he show himself as Tamil after confirming that I am from Chennai, but I dont think so.
What are the words he used to me?
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1.)No Common sense to me. (I replied that your using a Harsh words but he not considered and He acted like what I can do against him)
2.) Majority of Tamil People are not possess with good thinking ability, so only they talking like this. (told in regional language, he assaulted entire Tamils)
3.)I don’t like to speak with you.
4.)During the conversation that, I told I am preparing for civil service( IAS exam).. for this Santhosh, Supervisor, responded as "You not behaving like a educated person..
5.) Go and buy in snapdeal.com or infibeam.com or go and take legal action in Consumer court.
6.)He verbally harassed me that, "My aim is to buy the books in Free-of-Cost."
7.)When ever I try to spoke, he use to tell, "don’t interrupt while I am speaking with you" ..but he only spoke, I got very least chance(however I managed). Thing is he(a customer care executive) should to listen politely about our grief but he not like that.
8.) He told to cut the conversation but I didn’t made so he again told that by the phone manners who the person called should to cut , but I replied as in, point 3, "You only not like to speak with me, so u cut the call, because my problem is not resolved, instead you now assaulted me verbally"
9.)Lastly, He cut the call aggressively.(No words like "thanks for calling"..etc., ) and told indirectly that my English knowledge is not good.(this only indirect, rest are direct attack)
What is the issue?
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1.)I am preparing for an Exam by September 15 , so I made order some books in Flipkart.com. Being it is temporal contingent I relied on Flipkart.com due to their fast Delivery process.
2.) I order 4 books in Flipkart.com in August 22, 2013.
3.) Among four books, the book "Bank Po Reasoning Chapterwise Solved Papers 1999 Till Date 5950 + Objective Questions For IBPS, Nationalised Bank, Gramin Bank , SBI , RBI Grade B , Insurance AAO , AO" which is a pre-order book which cost Rs.220 which dated August 29, 2013 (but now the date was removed from the website, the persons who order can know this)
4.)Later only, I came to know it is available in https://snapdeal.com and https://infibeam.com(now stock sold). So it is not pre-order.
Note: Pre-order means making an advance order before publisher going to launch the product.And Flipkart assure that within 2-3 days the product of pre-order will deliver to customer point. But in this case Kiran Pulisher launch the book Mid-August itself.
4.) Adding, I ordered for 873 rupees, so I think I will be eligible for Free Delivery and also I relied on Flipkart.com’s Speed Delivery.
5.)I waited till August 30, but after that, the Date removed from webpage and after no mail communication or information about the product which displayed in their site.
6.) I mailed twice to cs@flipkart.com along with the availability link of snapdeal and infibeam
but I got a irrelevant reply as
"I would like to inform you that, the book is not yet released in India. It is decided by the publishers."
7.) I said, Kiran publisher already released and it is available in snapdeall.com and infibeam.com.
8.) Moreover, I demand to deliver the product as it displays on august 29 or say when it will be available.
9.)but Flipkart supervisor bluffed that ’we not give such a display please check." (yes, it is removed now, but it is in their site till August 30) the customers who made order can know about this.
10.) On course of this discussion only he abused me like above manner & also he call for a challenge that if the book is available now in the market means Flipkart.com will give this book in free-of-cost.. I ready to accept the call of his challenge then he abused me that my aim is to get a free book from Flipkart.com.
11.)I ordered the book from snapdeal.com as per the advice of Flipkart.com’s customer service supervisor.. which is going to dispatch within 48 hours(while texting this comment, I received a sms)
Note: 1.) I has recorded the conversation may after my exam, if no action taken for his word abuse, I may post in soundcloud.com or in youtube.com
2.) Though I complained to flipkart.com officially no action taken still.