Flipkart now E-commerce giant in India. It means it have ego to sell products. I was looking one product on filpkart same as snapdeal and Amazon, I realized filpkart price 10-20% higher in comparison Snapdeal and Amazon.
I think one day filpkart.com will sell product over MRP just like Quikr.com
Good customer service is not everything, first improve product quality and price.