This is my 1st time with this airlines. I had heard about this through hoardings & decided to try it out as all other flights were full / highly overpriced(being holiday season). The booking process was straight forward. Instructions were clear viz. 7 kg hand bag allowed(plus laptop / ladies hand bag), everything else will have to be paid for, it is cheaper to book check in luggage online instead of at airport, etc. After filling in all the details including payment options, the ticket confirmation pop up screen appeared. There was an option to either get the eticket by mail or print it then itself. While 9 out of 10 times I would have opted for the email so that I can print at leisure, this time, probably because this was the 1st time with this airline, I opted for the direct print & later chose the email option. This turned out to be a wise decision since I never received the email. If I had not printed the ticket, I would have no evidence of having booked the ticket. Again, it was only just a day before the travel date that I got a travel reminder from the site.
I stuck to the 7 kg hand bag limit(it was weighed at the check in counter) & the process was smooth thereon. There were others at the counter who had exceeded the limit by just 0.5 kg & had to pay heavily for that(the airlines is very strict on this). The aircraft is new & maintained well. Interiors are neat(you can say it helps that they do not have’nylon bag’ at the back of the seat so there is no scope to make it a dust bin; however, it meant that I had to share my seat with the water bottle that I was carrying).
As applicable for most low cost carriers, food has to be bought but the prices are reasonable. I did not eat anything because it was late night flight. The crew members looked courteous. Overall, while it is early to confirm anything with just 1 experience, the 1st experince was good provided you stick to the rules(& provided there are no complications like cancellations).